Terms & Conditions

Timber colour and characteristic variation

As timber is a natural material there will always be a slight colour variation, knots or marks showing the character of the timber. Variations will not be accepted as a reason to exchange or refund.

Cancellations

Orders may be cancelled in writing within 24 hours of placing an order. Change of mind won’t be accepted as a reason for cancellation.

Changes to your order

Changes will need to be requested immediately. Once production has commenced changes cannot be made.

Warranty

1 Year structural warranty

Care & Maintenance

As timber is sealed, the only maintenance required is to regularly wipe timber with a damp cloth to remove dust and dirt. Oils or other polishes are not recommended. Do not wet down or leave spills to sit on timber surfaces. Avoid contact with liquid, heat and keep out of direct/reflective sunlight. Abrasive cleaning products are not recommended.

Regularly wipe metal with a soft clean cloth to remove particles which can abrade the surface with wear. Avoid contact with liquid, heat and direct sunlight. Abrasive cleaning products are not recommended.