Shipping & Returns
Local shipping times vary by product, however you should typically receive your product between 2-5 business days after dispatch, depending on state. We will send you a tracking number once your order is dispatched so you can track the delivery.
We ship our products via multiple providers, most of which require a signature upon delivery. If nobody is home, a consignment card will be left to allow you to organise a redelivery with the transit company.
All shipments are insured as standard. Please note that we are unable to replace any product that is damaged in transit. You will have to negotiate this through the transit company yourself.
We want you to be 100% satisfied with your product. Once you’ve received your item, please inspect it for any possible damage or missing components.
If there is something wrong with your product, you may return it within 7 days from the delivery date to receive a full refund of the purchase price, excluding any freight costs. Any return must be properly packaged and sent at the customer’s expense.
All sales are final in all other cases.
As timber is a natural material there will always be a slight colour variation, knots or marks showing the character of the timber. Variations will not be accepted as a reason to exchange or refund.
Send us an email at [email protected] for all returns enquiries.